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What happens if your flight is overbooked?

When the number of passengers exceeds the number of available seats, the airline must first ask for volunteers to give away their seats in return for other services. If there are no volunteers willing to postpone their flight, the company is obliged to reimburse the value of the ticket and to cover the full cost of the ticket to the point of departure.

What is the maximum amount of compensation for overbooking?

It is 250 euro for flights of less than 1,500 km, 400 euro for flights of more than 1,500 km within the European Union and 600 euro for flights of more than 3,500 km and to countries outside the European Union.

What happens if your flight is cancelled?

The airline must pay the fare and provide either a free return flight to the first point of departure, or free transport to the final destination. In addition, the passenger is entitled to meals and refreshments, hotel accommodation when necessary (including transfers from the airport and the hotel) and means of communication (a telephone or Internet). In cases of denied boarding, the airline must pay the passengers compensations amounting to the sums mentioned previously. The right to compensation is not applicable under certain conditions. For example, when the operator has given notice of cancellation at least two weeks before the planned schedule or when airport workers have announced a strike. The compensation must be paid within seven days.

What happens if your flight is delayed?

If the delay of short flights is long (e.g., no more than two hours for flights of less than 1,500 km), the operator must provide the passengers with food, drinks and means of communication. If the flight has been cancelled and rescheduled for the next day, the passenger is entitled to hotel accommodation for one or more nights and to free transportation to the place of accommodation. If the delay is longer than five hours, the operator is obliged to offer the passenger a reimbursement of the cost of the ticket for that part of the journey which he or she has not completed.

What happens if your luggage is lost or damaged?

The passenger must file a written complaint as soon as he or she has established the damage or loss of his or her luggage. In case of damage, after a check of the luggage on the spot, you need to file a written complaint within seven days. In case your luggage has been delayed, you must file a complaint within 21 days. The maximum amount you can receive as compensation for damage to luggage is about 1,300 euro. The company has to pay the compensation within seven days.